House Rules

  • Show Up! Consistent attendance is key.

  • Let the Coaches coach.

  • Grunting, crying, bleeding, puking is allowed. Quitting or cheating is not.

  • If you don’t know - ask a Coach.

  • Respect and wipe down your equipment.

  • Demand MORE from yourself.

  • Respect, Support, Motivate & Inspire others.

  • Don’t set up or put equipment away early.

  • Mechanics & Consistency BEFORE Intensity.

  • Keep chalk in the bucket.

  • HAVE FUN!!

General Policies

  • CrossFit Delaware Valley (also known as The Broomall Barbell Club) reserves the right to change these policies at any time without prior notice. In the event that any changes are made, the revised policies shall be available at www.crossfitdelawarevalley.com/faq immediately. Please check the latest information posted therein to inform yourself of any changes.

  • All memberships and private training sessions are non-refundable, non-exchangeable, and non-transferrable. Just like plane tickets.

  • All non-contract memberships and private training sessions must be paid in advance and in full. We will prorate partial month x/month memberships for the first month only.

  • Failure to attend class does not relieve a member of the obligation to pay for membership.

  • We reserve the right to cancel or reschedule classes to accommodate holidays and special events.  No refunds or credit will be granted due to schedule changes.

  • We don’t think this will happen much, but just in case, we reserve the right to:

    • Cancel your private session if you turn up more than 15 minutes late (Personal Training, Amplify! Nutrition or OnRamp - making the session subject to our cancellation policies as detailed below.)

    • Kick you out of class if you are a pain in the butt.

    • Terminate your membership or private training sessions at any time if you are a serial pain in the butt (at the discretion of the Owner). Should it come to this, we will refund you the pro-rated balance on your membership or private training sessions.

  • All memberships are subject to the following rules and limitations:

    • You must sign in to EVERY class you attend.  This includes Open Gym, Barbell Club and BootCamp. Open Gym sessions count as a class for x/month memberships.

    • If you are unable to sign into class, you must alert a Coach immediately so that your issue may be resolved.

    • Workouts outside of class are ok, but you have to discuss your equipment and space requirements with the on-duty Coach. Group classes will supersede Open Gym workouts and you may be asked to move your stuff in order to accommodate class.

    • You should review, understand, and adhere to the House Rules.

    • We require OnRamp so that a) you get the most out of our program and so that b) you aren’t a detriment to other athletes in Group classes. If there’s a question as to whether you can function in Group classes, we may ask you to extend OnRamp or switch to Personal Training until you’re ready.

  • Park your car in the designated spaces ACROSS from our door. Do not park directly against the building unless it’s adjacent to our spaces. Recycling is picked up every other Monday so be aware if you’re using the spots in front of the Dungeon.

  • If you need a place for your gear, try to find an athlete to share a cubby with.

Recurring Memberships

Billing, Auto-Renewal & Expiration Dates

  • Unlimited memberships begin on the date you sign up and renew on the same date each month. 9x and 13x memberships are prorated for the first month and billed on the 1st for subsequent cycles.

  • All recurring memberships will auto-renew unless you have cancelled it according to the cancellation policy below.

  • Failure to attend class does not relieve you of the obligation to pay for your membership.

Cancellation Policy

  • All cancellation requests must be submitted in writing via this Cancellation Form, before the membership renewal or contract membership billing date. To ensure you won’t be charged, please make sure to submit your cancellation request at least 3 days prior to your renewal date.  Should you submit a cancellation request 1-3 days prior to your renewal date, you may be charged but we will refund your payment once your cancellation has been processed.

  • Month-to-month memberships may be cancelled upon expiration of their term (e.g. after the month is up) with no penalty.

Past Due Payments / What Happens If Your Card Doesn’t Work

  • We understand that cards are often lost or stolen or expire, and a charge will sometimes be declined. We ask that in this case, you provide us with updated billing information in a timely manner, which we define as within one week. Should your default payment method fail, and should you fail to specify a replacement method within one week, we reserve the right to charge any other payment method for you that we have on file.

Hold Policy

  • Memberships may be temporarily placed on hold for a maximum of two weeks per calendar year. To place a membership on hold, please e-mail info@crossfitdelawarevalley.com, including:

    • Start and end date for the hold. We need exact dates here.

  • All holds are subject to the following conditions:

    • The maximum hold period is two weeks.

    • Once two weeks has been reached, the membership must either be reactivated, or it will be dropped and any remaining credit will be forfeited. If we do not hear from you regarding what you would like to do with your membership, it will be dropped and any remaining credit will be forfeited. Forfeited membership on ‘legacy’ rates will be reinstated at current rates.

    • Holds may be terminated early at any time.

    • There are no retroactive holds: you must let us know in advance if you wish to place your membership on hold.

    • Upon expiration of the hold, the member’s account will automatically become active, and payments will resume.

Membership Lapses

  • Our general policy is to honor membership rates as long as the membership is maintained.  This means that should our rates increase, you will most likely not be subject to said increase unless you allow your membership to lapse.  We reserve the right to take this back if we’re struck by some kind of disastrous financial situation, but we promise to try our hardest to make it happen. Other than announced price increases (August 2018), members who joined with ‘Legacy Rates’ will continue to be charged on that schedule.

  • Membership lapses include but are not limited to:

    1. Memberships dropped at the specific request of the member.

    2. Memberships dropped due to expiration of the maximum hold period.

    3. Memberships dropped due to non-payment.  We will give you a grace period of one week to correct any billing issue (expired or invalid credit card) before memberships are dropped for this reason.

per SESSION Memberships

  • Session packs do NOT renew unless you direct us to do so.

  • All session cards expire after one year.

  • Unused sessions may not be transferred to another athlete.

  • Session memberships are non-refundable once purchased.

Personal Training & Amplify! Nutrition

  • Please do not consider your appointment final until a coach has confirmed with you (text or email). This is particularly true if you are booking at the last minute — a coach will probably not be here at 7am if you booked your appointment at midnight!

  • We have a strict 24-hour cancellation policy. If a confirmed appointment is cancelled with less than 24 hours notice, you will be charged for the session. Applies to Personal Training and Amplify! appointments, as well as Personal OnRamp sessions ($45 charge for late OnRamp and Amplify! cancellations). To reschedule an appointment with more than 24-hours notice, please contact your coach directly.

  • All personal sessions expire one year after purchase.